Refund & Cancellation Policy

Last updated: 22 July 2026

1. How our service works

AskParent AI runs on a message-based credit system. One credit equals one AI response.
All registered users receive 10 free AI messages every calendar month, which renew automatically on the 1st of each month.
You may optionally purchase additional message credits through recharge packs (starting at ₹29). Purchased credits do not expire.
Free monthly messages are used first; paid credits are used only after your free messages are finished.

2. Cancellation

AskParent AI is not a subscription. There is no recurring charge and nothing to cancel — you only pay when you choose to buy a recharge pack.
You can stop using the service at any time. You may also delete your account at any time from the app, or by contacting us.

3. Refunds

Message credits are a digital product that is delivered to your account instantly on payment. For this reason, purchases are generally non-refundable. However, we want every payment to be fair, so we will review and, where appropriate, refund in cases such as:

Duplicate payment — you were charged more than once for the same recharge.
Payment succeeded but credits were not added — money was deducted but your balance did not increase.
A clear technical error on our side that caused an incorrect or unintended charge.

Refunds are not provided simply because credits have already been used, or because you changed your mind after credits were delivered.

4. How to request a refund

Email us at askparentai.help@gmail.com within 7 days of the payment.
Include your registered email and the Razorpay payment ID (you can find this on your recharge/receipt, or in your Purchase History inside the app).
Briefly describe the issue so we can verify it quickly.

5. How refunds are processed

Approved refunds are made to your original payment method via Razorpay.
Refunds are typically processed within 5–7 business days after approval. The time for the amount to reflect in your account depends on your bank or payment provider.
Any credits related to a refunded payment will be removed from your balance.

6. Payments

All payments are processed securely through Razorpay. AskParent AI does not store your card or bank details.

7. Contact us

For any question about payments, cancellations, or refunds, email askparentai.help@gmail.com or visit our Contact page.